Returns & Exchanges

At Soundcore, we want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for any reason. If you are not happy with your purchase, you can return your undamaged product and packaging within 30 days of purchase to receive a full refund.

Return Process

• 1.
  Initiate a Return

  Contact our customer support team or visit our online return portal with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the item in its original packaging including all accessories, manuals, and cables to ensure a full refund and prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location; please ensure you obtain a tracking receipt for your records.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your returned item, we will process your refund to the original payment method within 7 to 10 business days.